Questions

You can place an order for items that are on their way to us, even before they arrive at our warehouse. This is called a pre-order. We'll ship your order as soon as the items are in stock, which is usually on or around the date mentioned on the product page.

Your order will typically be shipped within 72 hours. Once it's on its way, we'll send you an email with tracking information so you can follow its journey.

Delivery times depend on where you live and don't include the time it takes to prepare your order for shipping. Express shipping usually takes 1 to 3 business days after dispatch, while standard shipping usually takes 2 to 8 business days.

Standard shipping is free for orders over $99.

Here's a quick overview of estimated delivery times:

Standard Shipping

Metro Areas: 2-8 business days Regional Areas: 3-8 business days

Express Shipping

Metro Areas: 1-2 business days Regional Areas: 1-3 business days

We only deliver within Australia. For international orders please contact sales@rebounda.com

Important Notes:

• Delivery times are based on the estimated dispatch date. If your item is a pre-order, the dispatch date is the estimated date mentioned on the product page, and delivery will take place within the timeframes mentioned above.
• During sales and busy periods, it might take longer to dispatch your order.

Enjoy free standard shipping within Australia on all orders above $99!

For orders under $99, standard shipping is between $10 and $15.

Need it faster? Choose from various express or expedited shipping options during checkout.

Absolutely! You can update your delivery address, email, or other personal details if your order has not yet been shipped.

Please contact us at help@rebounda.com. Our team will do their best to help, but keep in mind that we process orders quickly, so changes might not always be possible.

If your order has already shipped, you can redirect it using the tracking links in your shipping confirmation email.

Important: We can't redirect or retrieve orders once they've been delivered to the wrong address, so please double-check your address at checkout.

While our shipping partners aim to deliver standard orders within 2-8 business days, there may be instances where this timeframe is extended. In such cases, your tracking information might show a 'delayed' delivery date.

If your order hasn't arrived within 20 business days, please reach out to us at help@rebounda.com so we can initiate an investigation on your behalf.

Please note: The time it takes to resolve an investigation can differ depending on the courier. Rest assured, we'll do everything we can to help find a swift solution.

We provide a 30-day return window from the date your order is delivered. However, certain items are ineligible for returns. These exclusions will be mentioned on the product pages and/or during checkout.

For your return to be eligible:

1. You must initiate the return and send the item(s) back within 30 days of receiving your order.
2. The item(s) should not have been marked as "Final Sale" or "Non-Returnable" when you purchased them, unless they are faulty.
3. The item(s) must be returned in their original packaging and in brand-new condition.
4. You need to provide a photo of the item(s) before shipping them so we can assess their condition.

Please contact us at help@rebounda.com to begin your return.